Reporting Errors

If you encounter a programming error, it's important to let me know about it so I can fix it and prevent it from happening again.

Most errors present themselves in the form of a window that pops up saying "Intonia has encountered an unexpected error", and a few lines of information describing the error. You have the option of either sending an error report or not sending it, but once you make that choice the program will exit.

Email address: I almost always reply to error reports, provided I have an email address to respond to. Most often I'm able to create a version of Intonia that fixes the problem within hours or days. If you don't want a personal reply, you can leave this field blank.

Comment: You can use this field, if you like, to give me additional information, such as what you believe may have caused the crash.

View report contents: The error report contains information necessary to pinpoint the source of the error. It also contains some personally-identifiable information, including license info (unless you're still in the 30-day free trial), the Java version you're using, and your computer's operating system. If you'd like to view the report contents before you send it, click "View report contents".

Send report and exit: Clicking this button will attempt to send the error report. If the send is successful, Intonia will exit.

If there are difficulties sending the error report, another error dialog will pop up, and you will again be given the choice of reporting or not reporting. If the sending error persists, please inform me by sending an email to developer(at)intonia.com.

Exit without sending: Intonia will immediately exit.